Privacy policy

Last updated: September 29, 2025

Douma Gems (part of TD Company, KvK 86014749, VAT NL863832532B01) operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Our Services are powered by Shopify, which enables us to provide and improve the Services for you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect
We may collect personal information such as:

  • Contact details (name, billing and shipping address, phone, email).

  • Financial information (payment details, transaction confirmations).

  • Account details (username, password, preferences).

  • Transaction history (items viewed, cart activity, purchases, returns).

  • Communications (customer support requests).

  • Device and usage information (IP address, browser, network data, cookies).

How We Collect Information

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically via your device when you use our Services.

  • From service providers who process data on our behalf (payment, shipping, analytics).

  • From partners or other trusted third parties.

How We Use Your Information

  • To provide, process, and improve our Services, including orders, payments, and returns.

  • To personalize your shopping experience and recommend products.

  • For marketing and promotional purposes (emails, ads, offers).

  • To secure our Services, detect fraud, and ensure safe payments.

  • To communicate with you about support or your account.

  • To comply with legal obligations.

How We Share Information
We may share your information:

  • With Shopify and service providers (IT, payments, shipping, storage).

  • With business and marketing partners for advertising.

  • When legally required (law enforcement, subpoenas).

  • Within our corporate group or in connection with a business transaction.

Relationship with Shopify
Shopify hosts our Services and processes personal information about your use. Shopify may share this data with other merchants and third parties to provide enhanced features. In these cases, Shopify is responsible for handling your personal information. For more details, see the Shopify Privacy Policy and the Shopify Privacy Portal.

Children’s Data
Our Services are not intended for minors, and we do not knowingly collect data from children under the age of majority in your jurisdiction.

Security and Retention
We use industry-standard measures to protect your data, but no system is completely secure. We retain information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

Your Rights
Depending on your location, you may have rights such as:

  • Accessing your data.

  • Requesting correction or deletion.

  • Receiving a copy of your data (portability).

  • Opting out of targeted advertising.

  • Withdrawing consent (if applicable).

Requests can be made through our contact details below. We may require verification of your identity.

International Transfers
Your data may be processed outside your country of residence. For EU/EEA or UK customers, transfers may rely on Standard Contractual Clauses or equivalent safeguards.

Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Last updated” date.

Contact
For questions or to exercise your rights, contact us at:

Douma Gems – part of TD Company

Email: info@doumagems.com

Phone: +31 6 23329942

We act as the data controller of your personal information.